Frequent Questions
Contact us for more information.
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What kind of pets do you allow? Do you permit exotic pets?Only domestic animals are permitted.
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How many pets may I have?Residents are permitted no more than 2 pets.
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Are there any deposits, special fees, or monthly charges to have a pet?Pets weighing 1-25 lbs. require a $400 pet deposit. Pets weighing 25+ lbs. require a $500 pet deposit. $150 of pet deposits is non-refundable. There is an additional $10 monthly pet fee to be paid with monthly rental payment.
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What must I bring with me to tour an apartment?Guests are required to present a valid driver’s license to tour our community.
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What are your fees and monthly charges?Unit deposits range from $125-$325. Rental rates range from $1119-$1859. Rates subject to change without notice.
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What are the income and credit qualifications?Applicants & all occupants must meet criminal history criteria. Monthly income should exceed 3 times the monthly rental rate of desired unit. Proof of said income is required at the time of application. Applicant’s credit should be favorable, considering all other criteria.
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What is acceptable “proof of income” to sign a lease?Current bank statements, retirement, social security, most current tax returns.
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What happens if I qualify for an apartment, but my roommate does not?Roommate's application will be declined & will not be permitted to reside.
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Is my security deposit totally refundable?Deposits are refundable if the vacated unit is deemed to be in acceptable clean condition without damages.
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If I get a job transfer, can I break the lease?Residents are required to pay a reletting fee as well as provide a 30-day written notice.
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Can I change to a month-to-month lease plan after my first year?Residents will have a month-to-month option upon completing lease agreement.
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What utilities are included in my lease?Utilities are not included. Residents are required to pay water, electric and luxury utilities such as internet, cable, satellite or telephone.
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How long is the term of the lease?Minimum lease term is 6 months which requires an additional $50 monthly premium to be paid with monthly rental rate. All published pricing is based on a 12 month lease term.
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Do you accept leases for short terms?Short term leasing is not offered.
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Am I required to have renters insurance?A copy of current renter's insurance is required upon move in.
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Do you offer furnished apartments?Furnished units are not offered.
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Do you offer corporate apartments?Corporate units are not offered.
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If something needs to be repaired in my apartment, how do I report it?Residents MUST report ALL maintenance requests to the office via phone, voicemail or email.
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When is my rent payment due?Rental payments are due on or before the 1st day of each month
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What day of the month am I liable for a late charge?Rental payments received after the 3rd day incur late fees as stated in Lease Contract.
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Will you accept electronic payments from my bank?Electronic payment option is not offered. Upon move in, we accept online ACH payments. See leasing office for details.
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Is there a place where I can pay my rent after office hours?Rental payments may be deposited in the “drop box” located at the leasing office.
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There is a person who might be staying with me for a while, is that permitted by the lease?Any guest staying longer than 3 days must register at the office. A guest staying longer than 30 days will be considered a “resident” and MUST complete an application and submit deposit.
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Do you have reserved parking?Parking is first come first serve unless otherwise stated by signage.
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I have a motorcycle, where can I park it?All vehicles MUST be parked in a proper parking space. Vehicles parked in a fire lane will be towed at owner's expense.
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My children live with me in the summer; do I need to notify your office when they arrive?Yes. All guests staying longer than 3 days must be registered with the office.
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Can I install my satellite dish at my apartment?Satellite dishes are permitted with a signed Satellite Addendum, Satellite Policies and Satellite Deposit of $250.
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Do you have cable services?The Augusta at Gruene's cable providers are Spectrum or AT&T.
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Does the property have a swimming pool?Yes. A resort style pool / hot tub is available to residents.
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Does the property offer on-site recycling?No. Onsite recycling is not available. Recyclable items may be taken to the downtown recycling center located on Castell Street.
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Are gas grills permitted at your property?Gas and Charcoal grills are NOT permitted by ordinance of the City of New Braunfels. ONLY electric grills are permitted.
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Is there any additional storage space available at your property?No additional storage is available.
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Are residents permitted to paint their apartment?Yes. Accent wall paint is permitted. Deductions from security deposit upon departure may apply.
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Will you accept my delivery packages for me?Packages may be accepted by office staff. In the event the office is closed, packages will be returned with courier.
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Do you have a list of Preferred Employers?No, there is not a list of Preferred Employers.
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Where do I register to Vote?Voting polls are published in the local newspaper and posted in front of the office on voting day.
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How is your property different from the competition?We are a single story community with attached 1 or 2 car garages. We have been voted #1 Apartment Community in Comal County. Additionally, our community offers daily activities such as book club, bible study, community coffee and a variety of card and domino games. "Social Hour" every Friday evening!